Returns & Refunds

This page separates your statutory right of withdrawal from our additional voluntary 30-day return policy.

Conditions of the voluntary policy do not limit your statutory rights for withdrawal or defective goods.

Additional voluntary 30-day returns

• We additionally accept eligible returns within 30 days of delivery
• For this voluntary policy, items must be unused and in original packaging
• We need enough information to identify the purchase

Using the voluntary return policy

• Contact support with your order number for practical return instructions
• Any return authorization applies only to this voluntary policy, not to exercising the statutory withdrawal right
• Send the item to the return address communicated by support; do not send goods before checking any transport restrictions

Refunds

Following a statutory withdrawal, we reimburse payments due under the law, normally using the original payment method and without undue delay. For goods, reimbursement may be withheld until we receive the goods or proof that they were sent back. Voluntary-policy refunds are normally processed within 5–10 business days after receipt.

Exchanges

You can exchange eligible items for a different size or variant when available.

Exceptions

A statutory exception applies only where the law permits it and the relevant facts and pre-contract information support it. Product-condition rules above concern only our voluntary return policy. Your legal remedies for defective or non-conforming goods remain unaffected.

Need help?

Contact our support team: info@popeyespassion.com