Your privacy matters | Popeye's Passion

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

We follow privacy-by-design principles and only collect the data necessary to provide our services.

This policy applies to our online store and related services (including our appointment booking experience) unless stated otherwise.

Data controller

The data controller for personal data processed through this website is Popeye's Passion. You can contact us at info@popeyespassion.com.

Information we collect

Account information (name, email, password)
Order details and transaction data (for example purchased items, delivery address, chosen shipping and payment method, payment status)
Technical data and server logs when you use our website (e.g. IP address, browser type, device information, referrer URL, date and time of access, pages visited) and information about how you interact with our appointment booking tool at appointments.popeyespassion.com. If we activate privacy-friendly, self-hosted analytics in the future, aggregated usage data will also be processed on our own servers (no third-party trackers).
Communications you send to support (for example contact form submissions or booking-related questions)
Marketing preferences (for example if you opt in to receive newsletters or product updates)

We do not intentionally collect special categories of personal data. Please avoid sharing sensitive information in free-text fields.

How we use your information

To provide and improve our services (including our online store and appointment booking)
To process orders and payments, including transmitting the necessary payment data to our payment provider Revolut to execute the transaction
To communicate updates, confirmations and support (for example order updates or answers to your requests)
To maintain security, prevent abuse, detect fraud and troubleshoot incidents (for example via server and access logs)

Legal bases for processing (GDPR)

Performance of a contract (for example to process your order or provide customer support)
Legitimate interests (for example to secure and operate our website)
Consent (for example where you opt in to optional marketing communications)
Legal obligation (for example accounting and tax retention requirements)

Sharing and disclosure

We do not sell personal data. We share information with trusted processors to operate our services (for example hosting providers, shipping companies, payment providers such as Revolut and email service providers). We currently do not use third-party analytics or advertising networks. If we introduce privacy-friendly, self-hosted analytics in the future, all analytics data will be processed on servers we control.

Cookies and similar technologies

We use cookies that are necessary for core site functionality (for example authentication and keeping your cart).

If we introduce optional cookies in the future (for example privacy-friendly analytics), we will request your consent and allow you to manage preferences.

Your rights

Access, update, or delete your information
Request a copy (data portability)
Object to or restrict certain processing
Withdraw consent where applicable
Request correction of inaccurate or incomplete data
Request deletion of your data (where applicable)

To exercise your rights, contact us. We may need to verify your identity before responding.

Data retention

We retain personal data only as long as necessary for the purposes described in this policy, including to comply with legal, accounting, and reporting obligations.

Security

We use appropriate technical and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure.

International transfers

If we transfer personal data outside the EEA/UK/Switzerland, we take steps to ensure appropriate safeguards are in place, such as contractual protections and vendor due diligence.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page.

Contact

For privacy requests, contact: info@popeyespassion.com